All Systems Operational

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Welcome to DataFinch's Communication Portal.

Catalyst Operational
90 days ago
100.0 % uptime
Today
Pinnacle Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Database Maintenance May 27, 20:00 - May 29, 22:00 EDT
In an effort to provide the best service and reliability possible, we will be conducting enhanced Catalyst database maintenance from 7 PM CST Friday, May 27th until 9 PM CST Sunday, May 29th. This maintenance will improve overall system performance and response times. Performance during this maintenance window will be impacted and normal operations should not be expected.
Thank you for your business and patience as we work to improve your overall Catalyst experience.

Posted on May 16, 14:40 EDT
Past Incidents
May 25, 2022

No incidents reported today.

May 24, 2022

No incidents reported.

May 23, 2022

No incidents reported.

May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022

No incidents reported.

May 18, 2022
Resolved - The following improvements and fixes were made to the Catalyst Portal and Catalyst Mobile App with the release on May 16, 2022: (*Mobile App has been deployed to the App Stores for approval). Please download the latest version of the app (22.5.16.33894) to experience the app updates.

For info on this release with images to reference changes please view the knowledge base article here: https://datafinch-catalyst.zendesk.com/hc/en-us/articles/6316112545428-Release-Notes-22-5-16

Portal
• SOAP Note Updates:
o We've updated the design of the SOAP Note header information to save space and provide a cleaner look and feel.
o We’ve added a “Credentials” field for each user. Credentials typed in this field will automatically display in the header section of SOAP Note PDFs.
o The line above the session summary information on a SOAP Note PDF has been updated to more accurately describe the information included on the note.
• SOAP Note Template updates do not sync to app on refresh events:
o Changes made to SOAP note templates in the portal will now sync to the app automatically so that users don’t need to remove and re-add a user to update the templates.
• SOAP Note Activity Log Updates:
o We’ve resolved an issue with Date/Time and Location fields on the Activity Log. These fields will now only appear on the activity log if they have been updated.
• Behavior Reduction Tab Not Loading:
o A code change has been made so that the Behavior Reduction Tab will now load as expected.
• Reporting Beta Program Completion Report issues:
o Issues related to archived and deleted data appearing in the Reporting Beta Program Completion Report have been resolved. This report will now include only the appropriate information.
• Incorrect Date appears in Target - Raw Data window:
o A time zone specific issue has been corrected so that data entered via data entry in the portal shows with the correct date
• BCBA and Lead Therapists dropdown are not sorted in Alphabetical order:
o The BCBA and Lead Therapist dropdowns will now appear in alphabetical order in Setup > Demographics

App
• Video Syncing Issue - Check Back Message Box:
o An issue causing some videos not to sync to the portal when the internet connection was interrupted has been resolved. Videos will now sync from the app to the portal as expected when the device regains an internet connection.
• Existing SOAP Notes fields are updated on the app when the SOAP Note template is modified:
o The fields on SOAP Notes that have already been published will no longer be edited when a user makes a change to the SOAP Note template.

May 18, 12:53 EDT
Resolved - We received reports from our cloud hosting provider that this issue has been resolved and that the portal and app should be operating normally. Please contact support@datafinch.com if you are continuing to experience any issues.
May 18, 09:32 EDT
Identified - Our monitoring has detected potential latency while navigating in the portal or on the app. We have identified the root cause as a reported issue from our third party cloud hosting provider. They have notified us as an internal customer and their engineering teams are pursuing multiple workstreams in order to mitigate the issue. You may experience slower than normal response times. We will be updating this status page as we receive additional updates. If you have any questions, please reach out to our dedicated support team at support@datafinch.com.
May 17, 14:45 EDT
May 17, 2022
May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.